Warranty Policy
BY USING YOUR EVOLV RIDES ELECTRIC SCOOTER YOU AGREE TO THIS LIMITED WARRANTY. PLEASE READ THIS LIMITED WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THE TERMS OF THIS LIMITED WARRANTY, DO NOT USE YOUR EVOLV RIDES ELECTRIC SCOOTER. RETURN IT UNUSED FOR A REFUND.
To benefit from the limited warranty, the customer is advised to read EVOLV Rides (“EVOLV”) Limited Warranty terms together with the “important” and “care and maintenance” sections provided in the user manual. This limited warranty applies to the extent permitted by law and unless restricted or prohibited by law.
LIMITED WARRANTY DETAILS
EVOLV warrants that EVOLV Electric Rides (“Products” or “Product”), distributed by EVOLV, are free from defects in material and workmanship. Limited Warranty is applicable under the following terms and conditions:
- This Limited Warranty extends to the original purchaser (name listed on the shipping address) of the Product only, during the first twelve (12) months or first 3000 km, whichever comes first, beginning on the date the purchaser received the Product (“Warranty Period”). An original purchase receipt is required to proceed with warranty repairs.
- This Limited Warranty is terminated on the first day of the second year of ownership, when the scooter mileage reaches 3001 km, or when the scooter is resold to another individual. This Limited Warranty is non-transferable.
- This Limited Warranty covers the following component parts (“Components”) of the Product only, during the Warranty Period:
- Hub motor
- Battery packs
- Controller
- Throttle and battery indicator unit
- Charger unit
- Scooter frame
- Scooter stem
- LED lights
- Electrical wiring and components
- The following components are covered only if defects are reported within the first 30 days or 10 KM of use (whichever comes first):
- Rims
- Brake calipers
- Brake discs
- Kickstand
- Forks
- During the Warranty Period, EVOLV or its authorized service centres will repair or replace, at EVOLV’s SOLE DISCRETION, any defective Components with new or factory rebuilt replacement items, and return the Products to the customer in working condition, provided that the terms and conditions of this Limited Warranty are met. All defective Products or Components that have been replaced shall become the properties of EVOLV.
- Products and/or components that have been repaired or replaced pursuant to the paragraph above will be covered by this Limited Warranty for the balance of the Warranty Period.
- This Limited Warranty will only be effective when presented together, to either EVOLV or its authorized centers, with proof of date and place of purchase of Products such as the purchase receipt.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
- Normal wear and tear of any covered component.
- Products used for commercial purpose(s) including but not limited to leasing/hiring, use in competitions etc
- Any logistical costs of returning the Product to EVOLV or its authorized service centres for servicing or the cost of returning the Product to the customer after servicing.
- Defects or damages resulting from the use of the Product(s) other than its normal and customary manner as stated in the user manuals accompanying the Products.
- Battery failures resulting from:
- Water damage
- Improper charging
- Power surges
- Aftermarket chargers
- Lack of proper winter storage
- Broken seals of the battery enclosure
- Battery used in non-intended equipment
- Defects or damages from improper storage, exposure to moisture, modifications, connections, misuse, neglect, abuse, accident, improper installation, or other acts not the fault of EVOLV.
- Loss of screws or stripped screws due to over-forcing.
- Unauthorized service center repairs.
- Rusting, blemishes, or loss of colour due to sun exposure and usage.
- Defects or malfunctions not reported during the Warranty Period.
- Orders that have received a chargeback.
- Products with removed or tampered serial numbers.
DISCLAIMER:
- The customer understands the risk of serious injury or death in the operation of such products and agrees to take necessary precautions and exercise good judgment.
- The customer agrees to indemnify and hold harmless EVOLV from injuries or death arising from product use.
- Use of safety and protective gear, such as bicycle helmets, is strongly encouraged.
- The customer is advised to:
- Not ride on wet ground or in heavy rain
- Take corners slowly and look out for pedestrians
- Avoid potholes, curbs, and debris
- Keep tires properly inflated
- Dismount in high-traffic pedestrian areas
- Service the product regularly (every 3 months if used frequently, every 6 months otherwise)
- Respect local road regulations
HOW TO REQUEST SERVICE UNDER THIS LIMITED WARRANTY:
- Contact EcoMotionVibe at [email protected]
- Submit proof of purchase, along with a photo or video showing the claimed defect.
- Average repair time is 3–7 days (excluding shipping time). This warranty does not cover shipping costs to/from the service center or warranty parts. A return shipping or pick-up/delivery fee will be charged.
Levy Plus Electric Long Range Scooter – Quick Folding Commuter – 20 MPH, 20 Mi Range, Cruise Control
Price range: $729.00 through $749.00
EVOLV PRO-R V2 High Speed Electric Scooter – 44 MPH, 50-Mile Long Range, RGB Lights
Original price was: $2,899.00.$2,599.00Current price is: $2,599.00.
